Terms and Conditions

1. Acceptance of Terms

Deshkal Network Private Limited operates broadband services under the brand name Ginternet. By subscribing to Ginternet broadband services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Service Description

Ginternet provides high-speed internet broadband services to residential and business customers in Bangalore. Our services include:

• Home broadband plans (OTT bundled and regular plans)
• Business broadband solutions
• Internet leased line services
• Related technical support and maintenance

3. Service Availability

Service availability is subject to technical feasibility and coverage in your area. Ginternet reserves the right to:

• Refuse service in areas where infrastructure is not available
• Modify or discontinue services with reasonable notice
• Perform maintenance activities that may temporarily affect service

4. Subscription and Billing

4.1 Subscription Plans

Customers must select a subscription plan and billing cycle (monthly, quarterly, half-yearly, or yearly) at the time of registration.

4.2 Pricing

All prices are exclusive of applicable taxes (GST). Prices are subject to change with 30 days' notice to existing customers.

4.3 Billing

• Billing cycles begin from the date of service activation
• Payment is due as per the selected billing cycle
• Late payment may result in service suspension
• Refunds are processed as per our refund policy

4.4 Payment Methods

We accept payments through online banking, credit/debit cards, UPI, and other digital payment methods.

5. Service Usage

5.1 Acceptable Use

Customers must use our services in compliance with applicable laws and regulations. Prohibited activities include:

• Illegal activities or content distribution
• Spam, phishing, or fraudulent activities
• Unauthorized access to systems or networks
• Activities that harm network performance or other users
• Violation of intellectual property rights

5.2 Data Usage

Our plans offer unlimited data with no data caps. However, we reserve the right to manage network traffic during peak hours to ensure fair usage for all customers.

6. Installation and Equipment

6.1 Installation

Ginternet will provide professional installation services. Installation charges may apply as specified in your plan.

6.2 Equipment

• Router and related equipment may be provided on rental or purchase basis
• Customers are responsible for proper care and security of equipment
• Damage or loss of equipment may result in charges
• Equipment must be returned upon service termination

7. Service Level and Support

7.1 Service Availability

We strive to maintain 99.9% uptime for home plans and higher SLA for business/leased line services. However, occasional downtime may occur due to:

• Scheduled maintenance
• Force majeure events
• Technical issues beyond our control

7.2 Technical Support

Technical support is available during business hours for home plans and 24/7 for business/leased line customers.

8. OTT Platform Services

For plans with OTT platform subscriptions:

• OTT platform access is provided as a bundled service
• OTT platform availability and content are subject to third-party terms
• Ginternet is not responsible for OTT platform outages or content changes
• OTT subscriptions are tied to your broadband subscription

9. Refund, Termination and Cancellation Policy

Deshkal Network Private Limited operates broadband services under the brand name Ginternet.

9.1 Customer Cancellation

Customers may cancel services with 30 days' written notice. Early termination charges may apply for contracts with minimum commitment periods.

9.2 Refund Policy

Refunds are processed according to our billing and cancellation terms. Installation charges are generally non-refundable. Prepaid subscription amounts for unused months may be eligible for a pro-rated refund, subject to our review.

9.3 Service Termination by Ginternet

We may terminate services for:

• Non-payment of dues
• Violation of terms and conditions
• Illegal activities
• Abuse of service (see Customer Abuse Policy)

10. Limitation of Liability

Ginternet's liability is limited to:

• Service credits as per SLA for business/leased line customers
• Refund of unused service charges in case of early termination
• We are not liable for indirect, consequential, or incidental damages
• Maximum liability is limited to the amount paid for services in the affected period

11. Privacy and Data Protection

We are committed to protecting your privacy. Please refer to our Privacy Policy for details on data collection, usage, and protection.

12. Changes to Terms

Ginternet reserves the right to modify these terms at any time. Customers will be notified of significant changes via email or SMS. Continued use of services constitutes acceptance of modified terms.

13. Dispute Resolution

Any disputes arising from these terms shall be resolved through:

1. Direct negotiation with our customer support team
2. Escalation to management if unresolved
3. Arbitration as per Indian Arbitration and Conciliation Act, if required
4. Jurisdiction: Courts in Bangalore, Karnataka

14. Contact Information

For questions regarding these terms, please contact us:

• Email: support@deshkal.in
• Phone: 080 45118892
• Address: No: 109, Vijaya Bank Layout, 80ft Double Road, BTM IVth Stage, Bilekahalli, Bengaluru, Karnataka 560076, India