Frequently Asked Questions

Ginternet is a leading Internet Service Provider (ISP) based in Bangalore, dedicated to delivering high-speed, reliable broadband connectivity to homes and businesses across the city. We offer a range of plans including OTT bundled plans, regular broadband plans, business broadband, and internet leased line services.

Currently, Ginternet services are available in Bangalore, Mysore, Tumkur and Shimogga in Karnataka. We are continuously expanding our network coverage. To check if service is available in your area, please fill out our contact form with your locality details, and our team will verify availability and get back to you within 24 hours.

Ginternet stands out with our:

• Local Bangalore-based support team for quick response
• Unlimited data with no hidden charges
• OTT platform bundles with select plans
• Flexible billing options (monthly, quarterly, half-yearly, yearly)
• Competitive pricing starting from ₹299/month
• 99.9% uptime guarantee for business plans

Ginternet offers four main categories of plans:

• OTT Bundled Plans: High-speed internet with premium OTT platforms included (30 Mbps to 500 Mbps, ₹399 to ₹1999/month)
• Regular Broadband Plans: Flexible plans with multiple billing cycles (30 Mbps to 500 Mbps, ₹299 to ₹1999/month)
• Business Broadband: Enterprise solutions with priority support and SLA guarantees
• Internet Leased Line: Dedicated bandwidth for large enterprises

View detailed plans on our OTT Plans and Regular Plans pages.

No, there are no hidden charges. All prices mentioned are exclusive of GST (Goods and Services Tax), which will be added as per applicable rates. Installation charges, if any, will be clearly communicated before service activation. We believe in transparent pricing with no surprises.

Yes, you can upgrade or downgrade your plan at any time. Simply contact our customer support team, and we'll help you switch to a plan that better suits your needs. Plan changes are typically processed within 24-48 hours, and billing adjustments are made accordingly.

The main difference is:

• OTT Bundled Plans: Include premium OTT platform subscriptions (Amazon Prime Video, Disney+ Hotstar, Sony LIV, ZEE5, etc.) along with high-speed internet. Available only on monthly billing.
• Regular Plans: Focus on internet connectivity with flexible billing options (monthly, quarterly, half-yearly, yearly). No OTT platforms included, but you can add voice service from 75 Mbps plans.

Both offer unlimited data and the same internet speeds. Choose based on whether you want OTT entertainment bundled or prefer flexible billing cycles.

Yes, we offer yearly billing for regular broadband plans, which provides better value compared to monthly payments. Yearly plans help you save money while ensuring uninterrupted service. Contact us for details on yearly plan pricing and benefits.

Installation is typically completed within 2-3 business days after plan confirmation and payment. Our technical team will schedule a convenient time for installation at your location. The actual installation process usually takes 2-4 hours, depending on the complexity of the setup.

You'll need the following documents:

• Valid ID proof (Aadhaar Card, PAN Card, Passport, or Driving License)
• Address proof (Aadhaar Card, Utility Bill, Rental Agreement, or Property Documents)
• Recent passport-size photograph

Our team will guide you through the documentation process and verify all details before installation.

Yes, we provide router and necessary equipment. The equipment can be provided on rental basis or you can purchase it. Our installation team will set up all equipment and ensure everything is working properly. Equipment details and pricing will be discussed during plan selection.

Installation charges, if applicable, will be clearly communicated before service activation. Some plans may include free installation. Our team will provide complete details about installation charges when you select your plan.

The OTT platforms included vary by plan:

• 30 Mbps: Sony LIV + ZEE5
• 50 Mbps and above: Amazon Prime Video, Disney+ Hotstar, Sony LIV, ZEE5, Sun NXT, Lionsgate Play (Hungama included in 50 Mbps plan)

For complete details, visit our OTT Apps Details page.

After subscribing to an OTT bundled plan, you'll receive login credentials and activation instructions via email or SMS. You can then:

1. Download the OTT apps on your smart TV, mobile, tablet, or computer
2. Login using the provided credentials
3. Start streaming unlimited content

Our support team will assist you with the activation process if needed.

Yes, you can use the OTT platforms on multiple devices as per the terms and conditions of each platform. Most platforms allow simultaneous streaming on 2-4 devices depending on the platform's policy. The credentials provided are for your personal use with your broadband connection.

We accept multiple payment methods for your convenience:

• Online banking (NEFT, RTGS, IMPS)
• Credit/Debit cards
• UPI (Google Pay, PhonePe, Paytm, etc.)
• Digital wallets
• Cash (for installation and first payment)

Bills are generated based on your billing cycle (monthly, quarterly, half-yearly, or yearly). You'll receive your bill via email and SMS a few days before the due date. You can also access your bills through our customer portal (if available) or by contacting customer support.

If payment is not received by the due date, we'll send reminders via email and SMS. Late payment may result in service suspension after a grace period. To avoid service interruption, please ensure timely payment. If you're facing payment issues, contact our support team, and we'll work with you to find a solution.

Refund policies depend on your billing cycle and the time of cancellation:

• For monthly plans: Refund for unused days may be available if cancelled mid-cycle
• For quarterly/half-yearly/yearly plans: Refund calculation based on used period and plan terms
• Early termination charges may apply for plans with minimum commitment periods

Please contact our support team for specific refund details based on your plan.

Our support hours are:

• Home Plans: Monday to Friday: 9:00 AM - 6:00 PM, Saturday: 10:00 AM - 4:00 PM
• Business/Leased Line Plans: 24/7 priority support with dedicated account manager

For urgent issues, you can reach us via phone or email. Business customers have priority support with faster response times.

You can reach our support team through:

• Phone: 080 45118892
• Email: support@deshkal.in
• Contact Form: Visit our contact page

For business customers, you'll have a dedicated account manager for personalized support.

If you're experiencing connectivity issues, try these troubleshooting steps:

1. Check if all cables are properly connected
2. Restart your router/modem (unplug for 30 seconds and plug back in)
3. Check if the router lights are normal
4. Try connecting a different device to rule out device-specific issues
5. Check for any service outage notifications

If the issue persists, contact our support team immediately. We'll troubleshoot the problem and, if needed, send a technician to your location.

Yes, we provide on-site technical support. For home plans, on-site support is available during business hours. For business and leased line customers, we offer priority on-site support with guaranteed response times (1-4 hours depending on your plan). Our certified technicians will visit your location to resolve any technical issues.

Yes, all Ginternet plans come with unlimited data. There are no data caps, no fair usage policies, and no throttling. You can use as much data as you need for streaming, gaming, work, or any other online activities without worrying about exceeding limits or additional charges.

Yes, we guarantee the speeds you subscribe to. Our network is designed to deliver consistent speeds. For business and leased line customers, we provide SLA-backed speed guarantees. If you experience speed issues, contact our support team, and we'll investigate and resolve the problem promptly.

Uptime guarantees vary by plan type:

• Home Plans: We strive for maximum uptime, though no formal SLA
• Business Broadband: 99.9% uptime SLA with compensation clauses
• Leased Line: 99.95% to 99.99% uptime SLA depending on plan

Any downtime is usually due to scheduled maintenance (with advance notice) or unforeseen technical issues, which we resolve as quickly as possible.

Absolutely! Our high-speed plans are perfect for online gaming, video conferencing, streaming, and other bandwidth-intensive activities. We provide low latency connections suitable for real-time applications. For best results, we recommend plans of 75 Mbps or higher for multiple simultaneous users or heavy usage.

Key differences:

• Business Broadband: Shared bandwidth with priority support, static IP, and 99.9% SLA. Suitable for small to medium businesses.
• Leased Line: Dedicated, symmetrical bandwidth exclusively for your organization, 99.95%+ SLA, guaranteed speeds 24/7. Ideal for large enterprises with critical operations.

Visit our Business Broadband and Leased Line pages for detailed comparisons.

Yes, all business broadband and leased line plans include static IP addresses. The number of static IPs depends on your plan:

• Business plans: 1-10 static IPs included
• Leased line plans: 1-10+ static IPs depending on bandwidth

Static IPs are essential for hosting servers, VPN access, and remote connectivity.