When a business says they "can't afford" an Internet Leased Line, what they're usually saying is that they haven't yet calculated what their current unreliable broadband is actually costing them. Running our operations team gives me a very clear view of how connectivity failures cascade into real financial losses — and how an ILL eliminates that risk class entirely.
What Exactly Is a Leased Line?
A leased line — sometimes called an ILL, or Internet Leased Line — is a dedicated, private point-to-point fiber circuit that connects your premises directly to our core network. Unlike broadband, which shares infrastructure with your neighbours, an ILL is physically yours. No shared capacity, no contention, no "peak hour" degradation. The bandwidth you pay for is available to you 100% of the time, every second of the day.
Speeds are also symmetric by design — your upload speed equals your download speed. For a business running cloud-based applications, syncing large files, or hosting video conferencing for remote teams, this symmetry is not a luxury; it's a functional requirement.
The SLA: Your Contractual Guarantee
Every Ginternet leased line comes with a formal Service Level Agreement. Our standard SLA guarantees 99.9% uptime — which translates to less than 9 hours of allowable downtime per year. More importantly, we back that with Mean Time to Restore (MTTR) commitments: in the event of an outage, we commit to restoring your link within 4 hours, with escalating credits against your invoice if we fail.
This is a fundamentally different relationship than broadband, where the ISP's obligation is essentially zero. With an ILL, you have a financial instrument that incentivises us to fix problems fast.
Who Actually Needs One?
In my experience, any organisation where internet downtime directly translates to revenue loss or compliance risk should be on a leased line. This includes: IT and software companies, call centres, hospitals and diagnostic labs, financial services firms, co-working spaces, and educational institutions running online classes. If your team could not do their jobs for 4 hours because the internet went down, you need an ILL.
The monthly cost of a 100 Mbps leased line from Ginternet, when divided across a team of 30 employees, is often less than one hour of average employee productivity. That's the math worth doing before assuming leased lines are "expensive."